Frequently Asked Questions

How do I track my order?

To track your order, sign into your account and click on Orders to see your complete list of orders. Click on your most recent order to view details. You will find your order tracking number under the TRACK PACKAGE(S) heading. Select the tracking number to open the carrier website and view the status of your package. If you did not create an account, you can also find the tracking number in your Shipping Confirmation email.

Where do you ship?

We currently ship to all states in the US except Hawaii and Alaska. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services, and hotels.

Do you accept gift cards?

Unfortunately, we do not currently accept gift cards of any kind as a method of payment.

Can I return items marked as final sale?

Final sale and clearance items are non-refundable and cannot be exchanged. If there is an issue with an item on your order, please contact customer service for additional assistance.

How do I modify my order?

After you place an order, you can email us within 24 hours to cancel it before the package is prepared for shipment. After 24 hours, we will be unable to prevent shipment. To cancel the order, sign into your account and open the ORDER HISTORY screen.

What payment methods do you accept?

We accept MasterCard, VISA, VISA Debit, American Express, Apple Pay and Google Pay. U.S. credit cards are accepted. We are unable to accept orders from international credit cards. We can accept prepaid credit cards providing the address is registered on file with the issuing bank. We do not currently accept PayPal.

Will the contents of my shipment be protected from cold or heat?

If you are concerned about cold or heat affecting the items in your shipment, we recommend selecting a shipping address where someone will be available to receive your package.