Return Policy
We at Maplefresh.ca are committed to ensuring the utmost satisfaction of our customers. If you are not entirely satisfied with your purchase, we are here to help.
Return Window
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Return Process
To initiate a return, please send us an email at return@maplefresh.ca.
- Defective products: If you received an incorrect item, if it was damaged during shipping, or if it is defective in any other way, please detail the issue in the return form.
- Customer remorse: If you have changed your mind about the product, or if it does not fit, please indicate this reason on the return form.
Product Condition
We accept returns only for new products. Please ensure that the item is returned in the original packaging.
Restocking Fee
There are no restocking fees. You will be refunded the full amount of the product.
Return Shipping Costs
For both defective products and customer remorse returns, the actual cost of return shipping will be the responsibility of the customer.
Refund Policy
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment in USD.
We strive to maintain clear, honest, and comprehensive policies to ensure that our customers are fully informed. This policy is in accordance with consumer rights and regulations in the United States.
For any questions or concerns, please contact our customer service.